IVR is an automated system used in telephone communication that enables interaction between humans and computers using voice or keypad inputs.
It allows callers to access information and services, such as account balances or order status, and can route calls to the appropriate agent or department.
IVR technology is useful for improving customer service, reducing costs, and providing 24/7 access to support.
Learn The Basics of IVR
Setting up an effective IVR system is crucial for enhancing the customer experience and improving business operations.
To do so, it's important to design the IVR with the customer in mind, Learn about what matters most when setting up your IVR. As Allison Smith show's you set by step what's important.
Experience Where It Matters
IVR Evaluation. Allison can assess and evaluate your current IVR and recommend changes, modifications, and improvements to the verbiage and the flow of your IVR.
Writing. Stuck on what to write in your IVR script? Allison offers a writing service, designing world-class, seamless IVR scripting for your system.
On Hold Production. Allison can write, voice, and mix a professional and engaging on-hold system, using royalty-free music. Discounts are available for multiple changes per year.
Presentations. Allison is an in-demand speaker at multiple technology/telephony conferences on the topic of IVR Best Practices, ways to improve the caller experience, and techniques to make AI voicing more human and personable.
Any of her presentations are available to be presented live, or via webinar. She is also a frequent blogger on numerous technology sites, and any of her content is available for content on your website or social media platforms as whitepapers.
Vocal Coaching. Allison has branched into vocal coaching, advising and directing anyone interested in being a more effective public speaker, podcaster, or presenter.
With techniques to circumvent upspeak, vocal fry, and vocal tics, Allison can assist in streamlining your speech for any situation.