Why is IVR Important?
IVR – or Interactive Voice Response – is the automated entity you hear when you call a company. It’s the first thing callers hear when they call your company, and it sets the tone and gives the caller an idea of what the company will be like to do business with.
Why is it important to have your IVR voiced by a professional?
Everybody talks, but not everybody should voice their own telephone system. A professional talent brings a smoothness and seamlessness to the prompts and tells your customers that your business is legitimate and professional.
Clarity When Needed Most?
Your IVR needs to address your caller’s needs, be clear and easy to understand, and be intuitive to follow.
How does it increase customer service efficiency
Small Business Take Note
IVR can make you sound larger and more legitimate A well written and well voiced IVR can make your business have a more professional presence, and enable you to compete in your industry against larger entities by having an established voice and a strong presence greeting your callers.Much like having a well designed website, a strong IVR speaks volumes about your professional image.