What Is IVR?

What is IVR? My very first contract voicing telephone prompts was with Telus — the telco conglomerate in Alberta — who hired me to voice their mobility platform. I attended a meeting where they were discussing which prompts were needed, and what time committment would be required of me (in the formative stages: considerable. I […]

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The Telephone Lady Speaks

My name is Allison Smith, and I have — to say the least — an unusual job. Most people listen to automated voices on telephone systems on a daily basis and never really give much thought as to just *who* does those recordings — or even that they are¬†articulated by an actual living being. Well […]

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