Is It Hot In Here — Or Is It Just IVR Hell?

I recently stumbled upon a great article on the Destination CRM website by Natalee Dyke entitled: “IVR Hell” which definitely encapsulates everything amiss with mis-designed, mis-written, and just generally frustrating phone trees — give it a read at: http://bit.ly/1XQaoM and meet me back here. She really brings a lot of great points home — and she’s […]

Keep reading