We’re Everywhere!

“You tell her who’s boss!” The encouraging support came  from behind me, while self-checking some groceries recently. I looked surprised at the clerk who oversees all of the self-check lanes at my local Safeway, and he gleefully continued: “You sure told HER!” Apparently  — like most other customers who have resigned ourselves to being our own cashiers […]

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We *Really Are* Happy to Serve You…

I had the good fortune to be able to persuade Emily Yellin, internationally-recognized Customer Service expert, to agree to be interviewed for this blog – I loved her keynote address at SpeechTek two years ago, and devoured her best-selling book “Your Call is (Not That) Important To Us”. In addition to being an author and […]

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