IVR Basis: What Is an IVR System? How Does It Work?

If you’re growing your business and heard from someone that an IVR system can help, you might be wondering “What is an IVR system?” So here’s a quick overview of how IVR systems work and how they can benefit your business. An interactive voice response (IVR) system is an automated communication technology. This system gives […]

Keep reading

THE MISSING PIECE IN THE RE-SELLER PARADIGM

You sold a system, and your customer is excited about getting it up and running. All pre-planning of the call flow is done; lines have been configured and extensions assigned. Just before the system is prepped to go live, the realization hits both you and your client at the same time: Someone’s going to have […]

Keep reading

Voice Talent Online: How To Find & Connect with the Best Voice Talent

Great Ways To Hire Voice Talent Online If your business has a project that requires voice talent, it’s important that you get the right person to help communicate your message. On the one hand, just hiring the first professional name that is referred to you can be a hit-or-miss proposition, so you’ll want to do […]

Keep reading

IVR Experience: How to Provide the Best IVR Experience for Your Customers

If you are thinking of setting up an interactive voice response (IVR) system or have just recently set one up, you are probably considering how to improve the way your business can better connect to its most valuable asset – its customers. When setup correctly, an IVR system can improve how your all-important clients connect […]

Keep reading

Your Callers Are Hanging Up. Find Out Why.

I record IVR prompts for a vast variety of industries. One day, it’s the phone tree for a sandwich shop in Saudi Arabia, the next: a mortuary in New Jersey. Regardless of what type of business it is, and aside from the various “styles” of read that is requested, clients all want the same thing: […]

Keep reading