IVR Experience: How to Provide the Best IVR Experience for Your Customers

If you are thinking of setting up an interactive voice response (IVR) system or have just recently set one up, you are probably considering how to improve the way your business can better connect to its most valuable asset – its customers. When setup correctly, an IVR system can improve how your all-important clients connect […]

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Your Callers Are Hanging Up. Find Out Why.

I record IVR prompts for a vast variety of industries. One day, it’s the phone tree for a sandwich shop in Saudi Arabia, the next: a mortuary in New Jersey. Regardless of what type of business it is, and aside from the various “styles” of read that is requested, clients all want the same thing: […]

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Voice Talent: 3 Tips for Finding the Right Voice for Your Business

More and more businesses are turning to marketing solutions that will quickly connect and expand their brand’s image to the public. You may notice a distinct trend in the way many businesses are reaching out too, switching from print advertising to visual and audio marketing. Simply put, every business that is aspiring to grow within […]

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IVR Benefits: Five Benefits of an IVR System, and Why You Need One

IVR Benefits: Five Benefits of an IVR System, and Why Your Business Needs One Most of us are familiar with IVR systems or interactive voice response systems, which we regularly interact with to direct our phone calls on almost a daily basis. In case you haven’t noticed, that trend is only set to expand, with […]

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How To Write Your Own On-Hold Messages

While you may want to have a professional voice service take care of your company’s on-hold message recordings, you still need to script these messages—or at least have some idea of where to start developing them. The most effective on-hold messages should have a personal touch and do it themselves. So, here are a few […]

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