People Are “Getting It”–!

I’m happy to report that the quality of IVRs is improving.   Radically.   Over the past five years or so – from voicing telephone prompts every day — I can tell you that there has never been a greater awareness of the impact that proper IVR scripting can have on the overall customer experience. Never before […]

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Why Should I Hire Professional Voice Talent for My Telephone System?

Your telephone system is one of your biggest marketing tools and if a big chunk of your sales takes place over the phone, it is especially important. Most of your customers prefer to communicate with you by phone because it allows quick, easy and direct access to the information they need. But time constraints often […]

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How Professional Voice Greetings Can Improve Your Company’s Image

Your clients interact with your company’s representatives in a number of ways, including telephone, e-mail and face-to-face meetings. Despite the popularity of e-mails and text messages, many people still prefer the telephone because it provides an easy, instant and direct access to the people they want to communicate with. And what they hear on the […]

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Social NOTworking

Everybody feels the pressure – especially us entrepreneurial types, who can only benefit from as many people as possible knowing what we do and just how to get ahold of us: the pressure of social networking. The idea of someone not Twittering a few times an hour? Someone who’s not in the habit of checking their Facebook page several […]

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We *Really Are* Happy to Serve You…

I had the good fortune to be able to persuade Emily Yellin, internationally-recognized Customer Service expert, to agree to be interviewed for this blog – I loved her keynote address at SpeechTek two years ago, and devoured her best-selling book “Your Call is (Not That) Important To Us”. In addition to being an author and […]

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