How To Write Your Own On-Hold Messages

While you may want to have a professional voice service take care of your company’s on-hold message recordings, you still need to script these messages—or at least have some idea of where to start developing them. The most effective on-hold messages should have a personal touch and do it themselves. So, here are a few […]

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Navigating Internal Business Communication With PBX Voice Prompts

For decades, PBX (Private Branch Exchange) phone systems have provided businesses with efficient private telephone networks that help make internal communication more fluid. Essentially, PBX systems allows company employees to connect with each other using fewer individual phone lines by utilizing extensions rather than the hassle of using many hard-wired connections. Customizing Your PBX System […]

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Becoming A Voice Messaging System Champ

Aren’t we all glad that busy signals are mostly a thing of the past in today’s business world? Voice messaging systems have become one of the most convenient and valuable tools in exchanging information when you consider: About 75 percent of all business calls aren’t completed on the first try. Nearly 75 percent of all […]

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Why You Should ‘Terminate’ Your Robotic IVR System And Adopt a Natural Voice

Sure, in our free time watching movies and television many of us find the concept of robots hugely entertaining. However, back in the real world, trying to negotiate important business with a robot over the phone can be much less so. Nearly half of all customer service is handled on the phone today, and many […]

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IVR Messaging 101: Learn How To Compose and Deliver a Perfect IVR Message Script

If you are looking to compose your own IVR message script for an upcoming project, it’s important that you are familiar with the basics and learn some of the most effective IVR script messages used in the business world. This way, both you and your voice talent will have the smoothest experience possible when you […]

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