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Voicegal's Blog
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Professional Voice Talent Allison Smith Writes About the Telephony Industry -- From The Perspective of a Telephone Voice!
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Social NOTworking
Everybody feels the pressure — especially us entrepreneurial types, who can only benefit from as many people as possible knowing what we do and just how to get ahold of us: the pressure of social networking. The idea of someone not Twittering a few times an hour? Someone who’s not in the habit of checking their Facebook page several [...]
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We *Really Are* Happy to Serve You…
I had the good fortune to be able to persuade Emily Yellin, internationally-recognized Customer Service expert, to agree to be interviewed for this blog – I loved her keynote address at SpeechTek two years ago, and devoured her best-selling book “Your Call is (Not That) Important To Us”. In addition to being an author and [...]
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“I Wanna Go Tuh Cleveland…”
An interesting trend developed in telephony a few years back. There was an active and vehement move away from the robotic, automaton sound of early voice recordings on telephones — recordings which seem to have been deliberately done that way, in order to eliminate any confusion as to whether or not the caller had reached an actual, [...]
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Obscenity Will *Never* Go Out of Style
It was an obscene phone call so well cloaked; so incredibly subtly executed, that I didn’t even know I was into it until it was way too late. It was a Saturday morning, full of the usual hub-bub and rushing around that weekends usually bring, and we were on our way out of the house when the phone rang. [...]
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Like a True Pro — He Makes it All Look So Easy
If you’re lucky, you have a colleague in your profession who sets the standard; one who acts as the vanguard of things untried, and who raises the bar for everyone else. If you’re *really* lucky, this person does all that in such a way which inspires without alienating, who makes strides without gloating, and who is generous by [...]
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I Don’t Really Sound Like That….Do I…?
When people find out that I voice for a living, I will commonly get the confession: “I hate the way I sound in recordings. I sound terrible!” Some will even go so far as to ask: “How can you stand to edit your sound files and listen to yourself all day..?” I try not to [...]
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The Miracle of Career Coaching
Why would *I* need coaching? I’m busy (sometimes busier than I can handle); I’m working in a fun and unusual career — voicing telephone prompts — and completely fulfilled doing so. I’m well-known and respected in my industry, and well paid. Some might question why anyone who appears to have everything aligned needs…well…realignment. But let’s look closer: [...]
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